Below you will find an image you can print out and distribute, along with frequently asked questions (FAQs) that may answer some of your questions regarding this change.
For more information, feel free to contact Stephanie Frazier, Region 6 Intake and Safety Area Administrator, by calling 360-725-6783 or by emailing email@example.com.
New Mandatory Reporting Number FAQs
Q: What if a community partner calls the old intake number?
A: For a period of time the old intake number will have a message informing callers of the new Region 6 intake reporting phone number.
Q: Will this affect response times or hold times?
A: This change is not expected to affect response or hold times. Region 6 intake is in the process of hiring two new staff in an effort to reduce current hold times.
Q: What if a community partner calls one of the Region 6 offices directly?
A: If the office already has a phone tree, the phone tree is being reprogrammed to send the caller to the new Region 6 intake reporting phone number. If a particular office does not currently have a phone tree, the reception workers will provide the new Region 6 intake reporting phone number to the caller.
Q: What about the Statewide ENDHARM phone number?
A: The Statewide ENDHARM will remain in place. If a community partner calls the ENDHARM phone line during the daytime, there is a phone tree that will direct the caller to the appropriate region.
Q: What number do community partners call during non-business hours (i.e., nights, weekends, holidays)?
A: The new Region 6 intake reporting phone number will automatically transfer calls to Central Intake during non-business hours.
Q: What if someone calls the new Region 6 intake phone number prior to April 8?
A: The new number will not be in service until April 8 so please continue calling
888-713-6115 until then.